Some centre may have access to the auto user management tool. This is a powerful feature which helps keep your user count accurate and up-to-date.
There are three parts to it.
Remove users that are pending approval
This allows you to automatically remove people from stores in a centre if they haven't been approved after X amount of days.
This has to be set to a minimum of 10 days, but we would recommend 21 or more to give store managers ample time to approve their teams.
Blocked inactive users
This allows you to automatically block people in your centre if they have not been active on the app over the last X amount of days.
This is useful for removing users that may have left the centre. However, we do recommend keeping it at a minimum of 95 days. This is because there are users that may only log in to submit sales data. If they are on holiday for one collection period, it is entirely feasible that the user won’t log in for 60 days. 95 days is enough to cover three monthly sales collection periods.
Remove blocked users
This allows you to automatically remove people from stores in a centre if they have been blocked for X amount of days.
This deletes blocked users and we recommend a minimum of 31 days.
How can I set up auto user management?
To set this up, you will need to get in touch with your account manager who can advise if you have access to it in your Mallcomm package, and if you do, will work with you to set the specific number of days for each part that you wish.
I have noticed a big increase in unapproved users, why?
When we activate the auto-user management tool, the first time it runs will have quite a large impact if your centre has been live for a while. The system scans at 2 am to check for any users that haven’t logged in for the agreed period of time. This means there may be quite a lot of inactive users that get cleansed on the first night, this is normal. After that, it will settle down and numbers will only fluctuate by small amounts each day.
Can I update the time periods?
You can’t do it yourself but you can certainly get in touch with our support team if you have any questions or would like changes made.
If you have any other questions or would like more information about activating this tool, please get in touch with your account manager or email firstname.lastname@example.org.
If you have any further questions or would like more information about this module, either get in touch with your account manager or send an email to email@example.com and we can tell you how you can activate the Social Network.